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5 Benefits of Outsourcing Your IT Help Desk Services

 
IT Outsourcing, Help Desk Services

Nothing frustrates a client more than poor technical support in their time of need.  When SMB customers have questions or problems regarding a product or service, their first point of contact is customer support.

Unfortunately, many organizations are lacking fully equipped help desk support solutions; their budgets simply do not allow the cost. How can organizations respond quickly and deliver top-level service without compromising call quality and customer satisfaction?

Outsourcing help desk support is the solution. IT outsourcing frees up time for your IT staff and allows them to concentrate on strategic operations and revenue-generating ideas, instead of fighting support fires. Your customers’ issues are handled by experts utilizing the latest technology to provide support solutions more efficiently and effectively. Read below to find the top five benefits of outsourcing help desk support services.



End of Life for Exchange 2003: How to Upgrade and Move to the Cloud

 
Ugrade Exchange, Exchange 2010 upgrade, Exchange 2003 end of life

In our last post we talked about the new features in Exchange 2013, and why it’s time to start planning your upgrade. Now for part two - How to Upgrade to Exchange 2013.

Exchange 2003 EOL: What's New in Exchange 2013

 
Exchange 2013, Exchange 2003 end of life

As many of you may already know, support for Microsoft Exchange Server 2003 will be coming to an end in April 2014. Each product that Microsoft releases has a lifecycle that determines how long it maintains and supports the product. Exchange 2003 mainstream support is already over. And, Exchange Server 2003 extended support ends on April 8, 2014.

4 Steps to Increased IT Security

 
IT Security, Compliance, IT Governance

IT Security is paramount to the uninterrupted running of network operations. Unfortunately, for many companies IT security means anti-virus or malware protection...and nothing else. It's easy to allow the news of hackers taking down mutil-billion dollar businesses with one calculated effort influence the security decisions your company makes. However offputting these scenarios are, remember that a strong IT posture is dependant on a multifacted approach to protecting your network. Here are four steps, that you can start today, to improve the overall IT security of your business.

Focus on Business Goals with Staff Augmentation

 
IT outsourcing NYC, IT outsourcing Philadelphia, IT outsourcing Boston

At a time when you are looking to concentrate on ensuring that your business objectives are met, operational decisions can divert your attention from meeting goals. Finding employees with a broad set of skills for ongoing or short-term positions is a challenge that all businesses face. For a small to mid-sized company, these issues can be big roadblocks to overcome.  Staff augmentation is a solution that you can look at to increase the agility of your organization. 

How to Lower IT Spending in 2014 with Staff Augmentation

 
IT spending 2014, IT budget 2014, staff augmentation

If you are like the thousands of businesses in the midst of creating an IT budget for 2014, consider adjusting your business model to one that focuses on staff augmentation. Before you start thinking "How will that effect my existing internal employees?" be aware that there are IT consulting firms out there who fully support (and advocate for) a hybrid internal/external IT staffing model. There are a number of positive cost saving points to be aware of before you make the switch. Firstly, you will almost always see a decrease in your operational IT expenditures.

Server Monitoring with SaaS

 
SaaS, server monitoring services

Despite the preventative measures implemented by IT departments, it will happen at some point: servers will go down and outages will occur. But even if an organization cannot prevent these issues from occurring, the impact can still be minimized through the use of information gathered by server monitoring services. What exactly is server monitoring? Basic functions include:

Prepping for Virtualization in 2014 IT Budgets

 
Virtualization 2014 Budget

Businesses that are ready to move toward a virtualized infrastructure need to consider all sides of implementation costs when developing their IT budget for 2014.  Contrary to popular perception, making the full move to a virtualized environment involves three different kinds of costs associated with IT projects: hardware, software, and labor. 

Business Continuity Planning in 5 Easy Steps

 
Disaster Recovery and Business Continuity checklist resized 600

One of the keys to long-term success with any business is to focus on business continuity planning and crisis management processes proactively.  No one knows what tomorrow will bring, but there are steps you can take to ensure that your organization is prepared for a disaster scenario. First, ask yourself:

Microsoft Spotlight: Automatic Failover in Microsoft SQL Server

 
microsoft SQL resized 600

Microsoft SQL Server 2008 and later offer a feature known as "automatic failover" designed to help guarantee database stability.  Automatic failover is useful in situations in which information in the primary or main database becomes unavailable for some reason.  In these cases, the automatic failover feature causes the secondary or mirror server to function as the primary server until primary server function can be restored. Situations in which this is useful involve disaster recovery scenarios especially.

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