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Keeping up with the ever-evolving world of IT can feel like a juggling act for any business leader. From managing complex cybersecurity threats to ensuring your technology infrastructure supports growth, IT concerns can quickly become a major distraction from your core business goals. That's where a trusted and experienced managed service provider (MSP) like iCorps Technologies comes in.
Backed by over 30 years of industry expertise, iCorps specializes in managed services, cybersecurity, and cloud-based solutions. They understand the unique challenges faced by businesses of all sizes and provides relationship-based technology services that cater to businesses with security and compliance at the core of every solution. With some of the industry's highest client, consultant, and leadership retention rates, iCorps unique blend of technical expertise and exceptional customer service ensures that clients not only meet but exceed their technology goals.
iCorps Unmatched Customer Service and Expertise
Building on 30 Years of Experience
The story of iCorps Technologies began in 1994 at the dawn of the dot.com tech boom, with a passion to provide businesses with reliable and accessible IT support during off-hours. Founded as "Off Hours Consulting" by Mike Hadley and Chris Stephenson, the company quickly gained traction. “It all started with a passion for technology and a desire to help businesses leverage it, to improve their operations, to make companies better through the use of technology,” explains Mike Hadley.
Despite the rapid evolution of technology since its founding, iCorps remains committed to delivering exceptional customer service and building long-term relationships with clients. The name itself reflects this commitment: "iCorps" signifies both "Comprehensive Information Services" – symbolized by the lowercase "i" within a blue sphere – and the dedicated "corps" of IT professionals and enduring client partnerships that drive the company's success.
The iCorps Difference: Stability and Lasting Relationships
iCorps' passion, drive, and commitment is that every interaction, engagement, and conversation with their people, clients, partners, candidates, and everyone they touch is a memorable, impactful, and unmatched positive experience.
The iCorps Experience is more than just a tagline; it's a commitment to building long-term relationships with both clients and employees. "Today, businesses really rely on how effectively their technology supports their daily operations," explains Mike Hadley, President and CEO of iCorps. "At iCorps, whether our clients need us to be their full-service IT team or support their internal IT team, our programs and services are designed to expand their capabilities and ultimately scale with them as their companies grow.”
One key factor that sets iCorps apart is its focus on people. Showcasing unwavering commitment to delivering continuous value and fostering enduring partnerships, over half of iCorps’ clients have maintained long-lasting partnerships for 12+ years, with some dating back to 1994. Read Corcoran Jennison’s Case Study, an iCorps client since 2004. “Holistically, we emphasize high-quality delivery and operations to ensure effective solutions that truly address our client's business outcomes,” explains Haik Bechirian. “Our commitment to excellence permeates in every aspect of our work, driving us to continuously exceed expectations.”
This emphasis on human connection extends to iCorps' commitment to building a talented and passionate team. Through their unique combination of professional development opportunities, work life balance and a culture of excellence a remarkable 60% of iCorps’ employees have over a decade of tenure with the company, while the leadership team averages over 15 years, ensuring our clients receive consistent service and a comprehensive understanding of their requirements. This commitment to stability is further bolstered by a fully US-based team, guaranteeing clear communication and a strong understanding of the local business landscape.
These elements, combined with our focus on exceptional customer service, contribute to The iCorps Experience – a genuine partnership approach in which technology solutions are driven by people and relationships, not just hardware and software.
Leadership in Focus: The iCorps Experience Video Series
To celebrate its 30th anniversary, iCorps Technologies has launched The iCorps Experience video series designed for business leaders seeking expert insights to navigate IT and cybersecurity complexities. "We wanted to bring the iCorps Experience to life by showcasing our people, consultants, and clients,” explains Ruby Pontbriand, host and Marketing Manager at iCorps.
The first episode shines a spotlight on iCorps’ leadership team, highlighting the strategic vision and core values that have shaped iCorps into the successful MSP it is today. “Our leaders are not only experts in their respective fields but also embody the company's commitment to customer service, employee development, and building lasting relationships, which truly sets the tone for the rest of the series", explains Pontbriand.
- Michael Hadley, CEO: emphasizes the company's unwavering focus on clients, employees, and community involvement, highlighting the importance of building a team of passionate and skilled professionals dedicated to delivering exceptional service.
- Christopher Cook, CFO and General Counsel: shares his perspective on fostering a positive and memorable experience for everyone who interacts with iCorps, from job candidates to long-term clients.
- Jefferey Lauria, CISO: characterizes iCorps' service delivery as "consistent, boutique, and white-glove," highlighting the emphasis on personal communication with clients and the removal of IT and security compliance concerns, enabling customers to concentrate on advancing their own businesses.
- Kirk Fackre, VP of Sales: points to the company's commitment to excellence and continuous improvement as a key driver of success. He also highlights the impressive tenure of both employees and clients as a testament to iCorps' dedication to building lasting relationships.
- Haik Bechirian, Director of Client Delivery and Operations: emphasizes the importance of client-centricity and ensuring that technology solutions effectively address business outcomes.
- Nathalie Fode, Director of Human Resources: discusses the unique combination of professional development opportunities, work-life balance, and a culture of excellence that sets iCorps apart as an employer.
- John Melaugh, Director of Operations: highlights the collaborative spirit of the iCorps team and the pride that comes from knowing their efforts directly contribute to client success.
- Michael Plourde, Corporate Controller: emphasizes the importance of building partnerships with clients, taking the time to understand their needs and challenges to develop tailored solutions.
By showcasing the expertise and dedication of its leadership team, the video effectively reinforces the core values that underpin The iCorps Experience. It serves as a powerful introduction to the company culture and sets the stage for the rest of the video series, which will delve deeper into the perspectives of iCorps' consultants and clients and focus on various managed IT support topics as they relate to various key industries like financial services, construction, and more.
Conclusion: Partnering for Success in the Digital Age
In today's rapidly evolving technological landscape, having a reliable and experienced MSP by your side is crucial for business success. iCorps Technologies, with its 30-year history of building lasting relationships and delivering exceptional customer service, stands out as a trusted partner for businesses of all sizes.
The iCorps Experience is more than just a collection of IT services; it's a commitment to understanding your unique challenges and goals and working collaboratively to achieve them. Whether you're a small business owner seeking to optimize your IT infrastructure or a C-Suite executive navigating complex cybersecurity concerns, iCorps offers tailored solutions and a team of experts dedicated to your success.
