iCorps' Rapid Response to CrowdStrike Outage Showcases the Vital Role of MSPs

The xChange conference recently brought together iCorps Technologies and a multitude of Managed Service Providers (MSPs) in San Antonio, TX, to engage in insightful discussions and networking opportunities to gain valuable knowledge on emerging trends, industry best practices, and innovative technologies.

Catching Up with an Industry Expert

While attending the conference, iCorps' President and CEO Michael Hadley had the opportunity to connect with CRN's Steven Burke to share insights into the impact of the recent CrowdStrike outage and how we supported our clients during this challenging time. 

iCorps Delivers Swift Response to Global CrowdStrike Outage

When the global CrowdStrike outage hit on July 19, MSP iCorps Technology Inc.- which monitors systems for its clients 24/7, 365 days a year, alerted customers before they even knew systems were down and had a workaround in place by 6 a.m. EST.

The “all hands on deck” response from Woburn, Mass.-headquartered iCorps, No. 486 on the CRN Solution Provider 500, got about 2,500 systems quickly back up and running.

Strengthening Partnership: Shared Success 

The fast-moving response earned high praise from a manufacturing company that was able to get its production line with 500 employees working with just two-and-a-half hours of lost time.

“iCorps stepped in swiftly, notifying us by 6:30 AM with a workable solution,” said the manufacturing company CEO in an email describing the scenario. “Thanks to their rapid response and expertise, we were back to normal operations by 10:00 AM. While some of our peers were down for days, iCorps had us back on track within hours. Their proactive approach and quick execution made all the difference."

Michael Hadley said the CrowdStrike outage has helped to shine the spotlight on the all-important role of MSPs as trusted advisors to prevent and then remediate outages or security issues in an age when IT is the engine that makes businesses of all sizes run.

In fact, Hadley said, the outage points to the tight partnership between MSPs and their customers. “It’s a partnership – not a vendor-client relationship,” he said. “We are always looking out for our customer’s best interest. Their success is our success.”

Industry Leaders Weigh In: Implications and Remediation Strategies

Check out the full article to gain insights from other MSP industry leaders who highlighted the CrowdStrike outage as a pivotal moment with far-reaching implications. They shed light on the access vendors like CrowdStrike have to the Microsoft kernel, the importance of patch management processes, and the development of new remediation strategies for MSPs in response to such outages. It sparked crucial discussions on IT risk and remediation, catalyzing proactive measures and innovative solutions within the industry.

Partnership for Business IT Infrastructure and Security

If the outage has you wondering about the status of your business IT infrastructure and security, consider a partnership with iCorps to ensure robust IT support and proactive management. Contact us today to explore how we can help safeguard your operations, navigate IT challenges, and leverage innovative solutions for the sustained growth and resilience of your business.