Case Study: Fostering Collaboration with Cloud Business Voice

With the onset of Covid-19, our client* was looking for a new way to support communication between remote employees. They were using hosted email and calling through a cloud communications provider - but were increasingly dissatisfied with the service. Our client's internal IT team didn't have the necessary administrative tools and received limited support from this third-party provider. As a healthcare technology company, they needed a compliant solution that would meet their SLA for customer support, and help them grow in the cloud. Our Microsoft consultants knew that Cloud Business Voice was the way forward.

Fostering Collaboration

Supporting a Remote Workforce with Cloud Calling

As a hybrid IT provider, we worked extensively with our client's internal team to create a roadmap for Cloud Business Voice. With Microsoft 365's Cloud Business Voice, users can: 

  • Improve access to calling for remote and mobile employees

  • Set-up consultative transfers, group call delegation, and customer support

  • Eliminate traditional support and solution costs, annual maintenance, replacing end-of-life equipment, and hardware for new offices and employees


Once we refined the solution roadmap, our consultants moved their whole system to Teams. Consultants provisioned the phones, tested some in the office, then shipped the rest to their dispersed workforce. The transition to Cloud Business Voice was very smooth, and their staff have been working well with the new phone system. By switching phone providers, our client is saving upwards of $3,000/month and optimizing their Microsoft 365 subscription. Curious about Cloud Business Voice? Learn more about it in this webinar:


For the past 25+ years, iCorps has been refining outsourced and hybridized IT strategies for companies across the Northeast. If you are interested in learning how cloud-based IT solutions can support and drive change within your business, contact an iCorps expert.

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*Name has been redacted for privacy.