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Skype for Business: This Isn't Your Grandmother's Skype...

Posted on Wed, May 6, 2015

Whether it was connecting with your son or daughter in college or checking in on your grandmother on the West Coast, chances are you’ve had some experience with using Skype. Microsoft is counting on that familiarity now as it rolls out Skype for Business, the next generation of Lync.

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3 Tech-based Actions to Keep Pace with Your Clients

Posted on Thu, Apr 30, 2015

Businesses today face a rapidly changing technology landscape that is driving fresh standards – as well as new customer demands – for how we work, how we communicate, and how we deliver our services and products.

As a result, IT is no longer just about managing performance and reliability. (Tweet this!)

In the world of professional services, your ability to adapt to and adopt technology advancements can either inhibit or springboard the development of your competitive differentiators and opportunities to “step up” service to your customers.

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4 Steps to Take When Your IT Person Quits

Posted on Tue, Apr 21, 2015

There you are… sipping your first cup, responding to your morning emails and all of a sudden, that giant fiery meteor hits your desk.

David’s 2-week resignation notice.

For eight years David has been handling your IT. Data backups, firewalls, email inboxes – haven’t been your concern on a day-to-day basis. Until now.

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Tags: IT Support, IT Staffing

Cloud Adoption for Financial Services is Slow but Sure

Posted on Tue, Apr 14, 2015

Did you know that more people are worried about having their computer or smartphone hacked than they are of getting mugged or their car stolen?

Sixty-two percent of people recently surveyed by Gallup frequently or occasionally worry about having their computer or smartphone hacked and their information being stolen. In comparison, 31% worry about getting mugged and AND only 18% of people were concerned about being murdered.

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Tags: Cloud Computing, IT Finance

Cinnamon buns, client satisfaction and IT support

Posted on Wed, Apr 8, 2015

What do cinnamon buns mean to iCorps?

HAPPY CLIENTS. 

Fertility Centers of New England, an iCorps client, personally delivered a tray of cinnamon buns to our Boston headquarters on Tuesday morning after receiving some appreciated support from our Network Operations Center. Fertility Centers' phones went down last week and an iCorps engineer worked with the phone company to get the issue resolved.   

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Tags: IT Consulting, IT Support

Construction growth means higher technology demands. Is your IT environment keeping up?

Posted on Tue, Apr 7, 2015

Hammers pounding. Cranes raising. Drills spinning. Saws cutting. Envisioning the process of building and construction typically conjures up sounds and images of power tools and large equipment… not laptops, smartphones and tablets. But the truth is that a significant number of construction employees rely heavily on technology – and use a keyboard and a mobile phone more frequently than they use a hammer or saw.

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What is Cloud Computing? And why should I care?

Posted on Thu, Apr 2, 2015

Some of you may be laughing at us right now. Cloud computing? How 2012 of them. But for those of you still lost in the clouds (we couldn’t resist), you’re probably still not quite sure why you should really care. It seems that technology moves faster than we mere humans can blink. So is “the cloud” just another fad or is this bandwagon really worth jumping?

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Tags: Cloud Computing

Balancing IT Chores and Fires with Long-Term Planning

Posted on Tue, Mar 24, 2015

 

How Outsourcing Can Empower Your In-house IT Team

We get it. You have executives to answer to, team members to keep happy, and a business to keep up and running. The day-to-day IT demands often make it difficult (maybe even impossible) to prioritize long-term growth and planning. The problem is that… 3, 4, 5 years down the line, you know they’ll be looking at you again for answers - “Why haven’t we innovated? Why is our email slow? WHY are we behind? Why aren't we on the cloud?”

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6 Do's and Don'ts for Choosing Your IT Service Provider

Posted on Fri, Mar 20, 2015

Do’s and Don’ts for Choosing Your IT Service ProviderIT_Consulting_Services_Signs-1

You have many options, many pain points and likely, many questions. The task of finding the right IT service provider or consulting company can be daunting without a roadmap. The following simple checklist of do’s and don’ts can help guide you through the process. 

 

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IT Outsourcing Choices are Becoming More Strategic

Posted on Tue, Mar 10, 2015

The latest IT outsourcing delivery models, coupled with the sheer number of vendors and IT services offerings, are changing the outsourcing conversation – and the way we work, says Dominic J. Asta, a VP and practice lead for Global Managed Services for KellyOCG.

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