Ongoing Responsibility: The Role of Managed Services Providers
Managed services help today's businesses to maintain profitability by allowing them to outsource certain IT operations to an off-site provider who assumes a great deal of responsibility for ongoing operations requiring computing resources. Managed services providers take on the task of monitoring network and cloud resources to be sure they are working at peak functionality so that workflow at the business site can continue without interruptions.
Another responsibility that falls to managed services providers is the management of resources related to this responsibility for resolving problems as they develop in IT functions and to a limited degree, physical systems.
Specific Areas of Ongoing Responsibility
Outsourcing certain services to an IT company that specializes in providing them allows business enterprises to focus on the core competencies of running the business and satisfying clients and customers. This is because IT issues will no longer be distracting personnel who are faced with the reality of dealing with routine issues that can be more efficiently managed by an IT company employing experts in the field that provide such services as a matter of course.
Security alerts provide an illustrative example of how a managed services provider can help an enterprise by taking on IT responsibility. Absent a contract with such a provider, company staff will be left to deal with the alert on their own. Depending on their level of training and expertise in dealing with threats, they may make the situation worse by allowing the intrusion to spread. Even if they react appropriately, dealing with the virus or other alerts will take time.