Contact Synchronization: The Managed Programs Solution

With the spread of smartphones into nearly every area of modern life, a challenge has cropped up that affects most commercial ventures: workers who use a smartphone soon develop an extensive contact list, yet these same workers also have a huge amount of contact data resident in their office computer.  This is true whether they are working in a physical or virtual computing environment.

Two sets of contact data mean twice as many opportunities for an incorrect character to be entered in some way, shape, or form.  More significantly, however, it also means that workers may be without the information they need just when they most need it.  An employee out on the road who is certain he has the home phone number of a particular client, for example, may be flummoxed to discover that the number is not in his phone at all.  His certainty derived from the fact that he does have the number on his office computer, many miles away, but his memory has tricked him.

A managed program approach can help avoid these kinds of problems.  In a managed programmodel, staff visit your premises regularly to supply the IT solutions that you need.  One of these can be setting up and monitoring regular synchronization between, for example, Microsoft Outlook and the contact lists on smartphones.  Most phones have some way to synchronize with desktops, though depending on the exact systems in place, it may require workarounds that are not obvious at first.  Such IT solutions, however, are well within the capability of the highly skilled managed program staff working for an IT company.


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