CRM as Part of a Managed Services Model for IT

Some business organizations tend to view information technology as something they use only to manage the back end of operations, such as doing in-house accounting to track return on investment and the profitability levels of various departments. A more expansive view of IT solutions, however, includes the direct use of technology to build the business toward additional profits.

There are many ways to optimize your back-end IT operations - one of the most powerful is CRM.

What is CRM?

CRM stands for Customer Relationship Management. The term in general industry use typically refers to the utilization of software and the world wide web to improve the ways in which businesses interact with customers. CRM is frequently provided as part of a managed services approach that integrates SaaS, software as a service, with the existing ways in which employees use applications.

What does proactive IT look like for iCorps' clients? Find out in this quick video:

iCorps Encompass Program - IT Support Services for SMBs
 

How CRM Can Help the Bottom Line 

Many IT solutions increase profitability by driving down costs, but CRM has the potential to increase it by adding revenue in the form of additional sales. One common application of CRM is for managed services personnel to build and then help administer a database of customer information. This database, frequently cloud-based, becomes a central repository that personnel from many different departments can use to access data needed in order to better meet a customer's needs and thus leading to increased sales. Some applications of CRM also allow customers themselves to access central repositories of data so that they can see what other product offerings might meet their evolving needs.   

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If you're looking for a different class of managed service, our experts can help. From cloud computing to compliance, we can customize IT solutions to meet your unique business needs. For more information, please reach out to iCorps for a free consultation.

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