4 Steps to Take When Your IT Person Quits
It’s never a good feeling to lose someone. But when that “someone” is your IT Department, a sense of panic typically accompanies the loss, and usually when it’s too late. If an exit and transition plan is not in place for that individual, this can (and many times does) leave small and medium sized businesses scrambling to recover passwords, find software keys, contact vendors – all the while, necessities like data backups and security updates suffer delays. Your business simply does not have the time or resources to deal with that sort of risky situation or loss of productivity.
Here are four pro-active tips to help you plan for that dreaded 2-weeks (or even shorter) notice:
1. Outline Steps for a Successful Transition
Let your departing IT Person know that you want to make sure the transition goes as smoothly as possible for the company’s sake and for their sake. If they’re smart, then burning bridges and leaving you in a bind are likely not on their agenda. (Note: If you are concerned about a rocky exit and shady behaviors, that’s not a situation you want to deal with alone - contact us).
2. Schedule an Exit Meeting
If you chose to find a replacement and were lucky enough to find an immediate hire – we’d recommend you meet with both individuals to make sure as much knowledge is being transferred as possible. If you do not have a replacement, then this time is crucial for you to review everything they have included in their Exit Report. If you trust this individual to be as thorough as possible, then the report might suffice. But if we’re honest with each other, IT is not your expertise.
3. Consider Leveraging a Third-Party During the Transition
A Managed Service Provider (or MSP) allows your business to offload IT operations to an outside team of IT experts who have the credentials and experience to document your network and keep you secure. A MSP can make the transition for your business much smoother – ultimately saving you time, money, energy and leaving no gap in productivity.
What does proactive IT look like for iCorps' clients? Find out in this quick video:
4. Research Long-Term Replacement Options
IT has transitioned over the years to include many different models that ultimately depend on your business type and company goals. Your default does not have to be to search for a replacement IT person, but it CAN be IF that’s what fits your business model best. The loss of an IT person is a good time to reexamine your company’s growth goals and learn how the different IT models can help you get there. Here is a quick recap of the basic models that your company can consider:
- In-house IT - an in-house IT department accountable to your business needs and growth goals.
- Hybrid IT Model - a combination of internal IT support staff and outsourced IT consulting services represents the best of both worlds. You get to utilize a MSP to provide the most cost effective support model AND retain in-house expertise on your applications and business processes.
- Fully Outsourced IT - full-service outsourced IT support takes the worry out of IT management, freeing leaders to focus on their business rather than technical or staffing issues.
If you're looking for a different class of managed service, our experts can help. From cloud computing to compliance, we can customize IT solutions to meet your unique business needs. For more information, please reach out to iCorps for a free consultation.