Dear IT Managers, IT Companies Are Not About Stealing Your Job

5/14/15 1:12 PM Melissa Kane

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One of the bad raps often associated with outsourcing is the loss of internal jobs. It’s not uncommon for an IT outsourcing company to experience the same stigma when interacting with IT Managers and Administrators.  

“Oh no, Tech Outsourcing USA is talking to my boss… they must want my job.”

Maybe.

But if they’re a reputable IT Company, and if you’re a competent IT Manager, then just cool those jets for a minute.  

Many businesses now understand that strategic partnerships with IT companies can produce an excellent return on investment. But what many business owners (and IT staff) don’t often realize is that outsourcing is not a “one-size-fits-all” approach. Any IT company that prioritizes your business’s goals and works hard to understand your existing infrastructure, will recommend a model that is best for your business’s bottom line rather than oversell you on services you don’t need and attack a perfectly capable IT Manager. While many businesses may definitely require fully outsourced services, others may simply see gaps that need filling.  

Enter the Hybrid IT Model.  

Before we go on, we should point out that there are two definitions of Hybrid IT circling the tech arena. One definition points more to the idea of “Hybrid Cloud” whereby a business uses a mix of in-house resources and externally hosted cloud services (stay tuned for a future blog on the benefits of hybrid cloud!). But for the sake of this blog, we’ll be discussing the type of Hybrid IT whereby a business’s in-house IT staff is augmented by external IT consultants.

Interested in how the Hybrid IT Model can work for your business? Learn more here.

A hybrid approach can create a powerful synergy between your in-house IT staff and external consultants that ultimately drives business forward. Here’s a peek at five of the nine benefits discussed in our Whitepaper: 9 Benefits of Using Hybrid IT Models.

  1. Avoid Over-Dependence on Internal Advice. We can all admit that we’re not perfect. Even the most highly competent and trained IT Manager will have gaps in knowledge, expertise or even just bandwidth that allows them to stay on top of technology news, risks and devices. An outside team of consultants with an array of expertise and skill sets is in a position to think outside the box and offer solutions that may not have occurred to in-house staff. Leveraging outside IT consultants also adds valuable knowledge that covers a diverse set of industries.  For example, a construction IT manager can gain quite a bit of visibility around remote site deployment, where as a financial services IT manager can gain more knowledge around compliance as they collaborate with  outside IT consultants who have worked with numerous clients in these industries.
  2. Utilize Internal Staff More Efficiently. For example, consider an internal IT staff member who is instructed by a department head to design a new database that reflects revised procedures. Unless the employee is already a database expert, they may not know how or where to start. Hybrid IT models allow businesses to allocate man-hours to those employees who are best suited to efficiently complete particular elements of large projects.
  3. Keep Up With the Technology Curve. IT Managers, by nature, love technology. But keeping up with the latest and greatest (and best for your business) is sometimes tough when they’re spending their days fighting technical fires or meeting demands of each department. External consultants may have a better overall vision of how a newer technology such as virtualization can function and make a workplace more efficient. As the consultants form teams with internal IT staff as part of an augmented strategy, there develops a natural flow of information from the integrated teams.
  4. Leverage Relevant Experience. Few things are more frustrating for a business than investing significant amounts of time into solving a technical problem, only to find that the solution has already been discovered by other companies that have already faced the issue. IT consultants possess vast experience with other companies and can use those experiences to prevent you from re-inventing the wheel.
  5. Reduce Fixed Costs. Rather than hiring and retaining more full-time IT personnel requiring health benefits and pensions, a company using a hybrid IT model can contract with an IT consulting firm for trained specialists on an as-needed basis.

From these benefits, you can probably see that this model is highly dependent on your business model, situation and goals. Are you experiencing a lag in technology updates? Is your IT Manager pulling his hair out trying to balance long-term IT planning with fighting fires?  Are you an IT manager that is overwhelmed? Do you have major technology or business projects that require the use of additional IT experts?

Like we mentioned earlier, reputable IT Companies aren’t in the business of selling useless services. The goal is to help businesses not just survive, but GROW. Could a Hybrid IT model make sense for you?

Hybrid Outsourced IT

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With more than two decades of experience, the iCorps IT consulting team is dedicated to delivering excellence to our customers by staying ahead of market trends and understanding new technologies that could impact their business. iCorps delivers superior IT outsourcing, IT support and technology solutions implemented by the best consultants in the BostonPhiladelphia and New York (NY) areas.