Business Synergy: Internal IT + Managed IT Services Provider

IT-team-consulting.pngThere’s a valuable business tool inside the SMB that often gets overlooked. The IT department. You’re reading an IT blog on an IT company’s website, so you probably saw that coming. But seriously ask yourself, when’s the last time you saw your IT employee(s) as business drivers?

It’s all too common for internal IT staff to be spending more time responding to password resets, server crashes and printer issues as opposed to leading pro-active projects that can be a catalyst for business growth.  These housekeeping items are necessary, but each time a new internal ticket comes up, that cloud computing migration, disaster recovery test or IT security project gets shoved to the backburner.  Yes, your IT team is in place to address end user issues that pop up daily, but what if they could mean so much more to your business’s bottom line?

So how do you turn your reactive IT team into a pro-active, money-saving business force?

A hybrid IT department combines the strengths of a company’s internal IT staff with the efficiency and specialized expertise of a Managed Services Provider (MSP). It’s a model of IT that more small and mid-size business leaders are implementing as they realize that technology can actually help their business become more agile, efficient and cost-effective.

Can a hybrid IT model work for your business? Learn more here.

Hybrid IT positions the business to meet its IT challenges without breaking stride, and allows the internal staff to focus on larger business improvement projects, as well as draw on the MSP's expertise to complete those goals. Let’s take that cloud computing project for example. Whether your business has been considering the migration to Microsoft’s Office 365 cloud suite or you’re looking to move servers to the cloud, these migrations are only executed successfully with careful planning, the full knowledge of the product or cloud vendors available, and dedicated time and resources. From choosing the wrong subscription plan to lack of manpower, there are several factors that can cause a cloud migration to flounder. Partnering with the right MSP (one with cloud expertise and migration success stories) can ensure that a cloud migration is on scope, on time and on budget.

From Spiceworks latest State of IT Report, almost 60% of the 800+ IT professionals surveyed didn’t expect their IT staff to increase in 2016 (cue the Wilhelm scream).  IT professionals are feeling pressured to balance their daily responsibilities with large critical business projects. Do more with less, they’re told.  In cases like these, IT staff will be stretched thin and some may even quit, causing companies to enter into an endless cycle of replacing and training new IT employees, a pattern that sucks up resources, time and energy. Augmenting your internal IT staff with the consultants of an MSP, can empower your internal IT team  - freeing them to complete those career-fulfilling projects that can, ironically, save you money (Read: 3 Ways Managed IT Services Agreements Save You Money).

A hybrid IT model is not always a perfect match for everybody, but when the parties align, it can be a springboard for collaborative success and growth for an IT department. If you’d like to learn more about the benefits of partnering with an MSP and how to do so, check out our eBook, Building a Hybrid IT Department:  How to Leverage a Managed Services IT Provider.

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With more than two decades of experience, the iCorps IT consulting team is dedicated to delivering excellence to our customers by staying ahead of market trends and understanding new technologies that could impact their business. iCorps delivers superior IT outsourcing, IT support and technology solutions implemented by the best consultants in the BostonPhiladelphia and New York (NY) areas.