It is a fact of life in the modern business world that small enterprises face a challenge when it comes to their tech needs. A given enterprise may genuinely have a need for only ten hours per week of assistance. This works out to approximately 25% of one employee. Existing employee tasks can be adjusted to free up 25% of a worker's schedule, but even with extensive training, that worker will probably never acquire the IT expertise that a true IT solutions consultancy firm can offer. Another option is to create a part-time job, but a firm trying that avenue will quickly find that few IT professionals care to work a one-fourth job. Qualified people will expect a full-time offer, complete with benefits.
The answer, of course, is to take advantage of economies of scale by hiring an IT consulting firm to provide your enterprise with the needed ten hours of support each week. Since this firm will simultaneously be seeing to the needs of other clients, they can offer their own workers full time jobs with benefits. This allows them to recruit highly qualified IT solutions experts who will be able to begin assisting each new enterprise with a minimum of ‘start up’ time needed to understand current procedures, policies, and processes.
Indeed, because an IT consultant does work with a diverse set of enterprises, he or she has gained a vast collection of operational knowledge and may be able to suggest procedures, policies, and processes that are far more cost and time-efficient than the ones currently in use.