One of the biggest indicators of the growth of the managed services industry is the statistic that many IT solutions firms are seeing sales revenue from hardware fall while their revenue from service and support offerings has grown. This alone is evidence that more and more small and medium-sized businesses are adopting a managed services model for IT support. But how can a business that has not yet adopted this strategy know what to expect from an IT support company?
Many managed services are sold as bundles of essential software functions. Firms new to the concept of managed services should review all the available bundles with an IT consultant who can thoroughly brief them on the business benefit each function would confer, as well as answer any technological questions that arise about the services themselves. With this information in hand, business enterprises will be in a better position to determine which bundle would best meet their core IT needs. It is important to remember that other services can often be added later, once the enterprise has become more comfortable working with a managed services provider.
Coordination of Service
One aspect to consider when looking into managed services is how remote 24/7 monitoring will fit into a business structure in which employees may be on the job only from Monday to Friday from 8am to 5pm. Should urgent problems occur outside working hours, the MSP must have a clear protocol to follow regarding whom to contact when input is needed.