A managed programs approach to IT services maximizes profitability by minimizing downtime, but this is far from the only benefit the model offers. Another huge advantage it presents to businesses is the shifting of IT expenses toward a predictable, steady amount the enterprise pays at regular intervals. Before using managed programs, many enterprises found that their IT spending was all over the map. Despite attempts to account for IT on an ongoing basis, IT needs might fluctuate so wildly that much spending was unplanned and even performed on an emergency basis to keep systems up and running.
Managed programs change all that by focusing on five core components, balancing and managing them according to the needs of the business enterprise. All of the components serve to help stabilize IT spending so that it becomes an ongoing, predictable operational expense rather than a sporadic drain on capital that may be needed for the expansion of the enterprise.
The Five Core Components
The five core components that work together to make up a managed programs model are unlimited help desk services, scheduled on-site maintenance visits, IT advisory and leadership services, 24 x 7 monitoring, and account management. These are blended according to enterprise needs into a fixed cost suite of IT solutions.
By its very nature, managed programs are a proactive rather than a reactive approach to IT services. Problems are detected and solved in advance. This leads to financial savings in the IT sector of a business as well as savings across the board because workflow can continue uninterrupted.