What’s the difference between Strategic IT and Mission Critical IT? Strategic IT includes applications that were either created or customized to fit specific needs of the organization. An example of this could be a highly customized CRM, made to assist a sales team with very specific functions like deal forecasting. Mission critical IT includes applications that look and feel as if they are straight out of the box - like email. Mission critical applications might not be strategic, but it can be detrimental to business continuity when email goes down.
The main focus of the modern company is to make strategic investments, rather than limit themselves by continuing with outdated operations. And just as today’s businesses do not generate their own electricity, it could prove just as unpractical for a company to manage its own Exchange infrastructure. Below are 7 ways that technical IT consulting can help:
1. Focus. If in-house IT is scrambling from one “break/fix” to another, it’s impossible to get strategic work done. Technical consulting from an accredited provider can help sustain business operations and give in-house IT the chance to focus on strategic goals and issues.
2. Specialization. A technical consulting firm can give a business the benefit of scalable, specialized services. If a consulting firm offers a patch management service for example, it has made a strategic investment in staff and tools to perform the service efficiently and correctly. Because this isn’t the first time the consultanting company has performed this service, it has accumulated experience that allows it to anticipate and manage any possible complications.
3. Expertise. Technical consultants are generally trained specifically to perform a set of services. They have the luxury of being able to gather knowledge, from experience and study, that internal IT professional may not have time to.
4. Staff Augmentation. One of the best things about working with a technical consulting firm is that it gives the business the the ability to scale staff as needed, without the negative aspects of hiring and firing. These resources can also be mobile if needed.
5. Best Practices. Having immediate access to industry IT experts is invaluable to some companies. A technical consulting firm gives an organization access to expert best practices, knowledge gained from working with many companies, for as long as they like.
6. Innovation. Consultants are among the first to gain experience with new technology, and an organization might benefit from that during their next project. Managed services companies were at the forefront of leveraging new IT paradigms such as cloud computing and cloud archiving, to deliver improved services such as data back-up and overall business continuity.
7. Consigliere Services. An organization’s senior IT staff probably doesn’t have a peer group they can turn to for strategic advice. Technical consulting firms acquire leadership who have experienced and dealt with a plethora of IT challenges.
A new generation of technical consulting firms such as iCorp make their best practices and expert staff available - and affordable - to small and medium-sized organizations. Need an IT assessment to see if your organization can benefit from technical consulting? Call iCorps today for a free consultation.