- Help desk: When an organization has a help desk, many employees outside of the help desk department can spend a good portion of their time addressing issues outside of the typical scope of their work. This can impact productivity negatively. But by outsourcing the help desk, clients can have guaranteed service levels, there can be dedicated staff to address network and computer issues, and other employees can be left to attend to revenue-producing tasks.
- Disaster recovery: When a critical failure occurs, it’s all hands on deck to resolve the issue with minimal impact to users. When this function is outsourced, employees can focus on their tasks, mitigate damage, and provide updates as needed while letting the vendor focus all of their efforts on resolving the issue.
- IT security: With the number of sophisticated cyber attacks, the number of patches to be applied, and the number of regular updates to make, dedicated staff is needed to make sure that any vulnerabilities are prevented or minimized. When IT outsourcing Boston, a vendor is current with the latest knowledge, meaning that a business can be protected as much as possible while spending their time on revenue-producing tasks.
- Web development: While it’s important to create, maintain, and update a corporate web site, intranets, and other web applications, it may not be efficient to do it internally. By IT outsourcing Boston these tasks, an organization can simply provide the details and let others complete the work quickly and competently.
- Application development: If developing software is not the main task of an organization, then that organization needs to ask itself if developing applications in-house is the best use of resources. Not only are resources diverted from projects directly related to the organization, but once an application is developed, it will need continued support and updates. Therefore, outsourcing some or all application development can be an efficient move.
Depending on the size of an organization and its business focus, outsourcing certain IT support may be an intelligent business decision. The five functions listed are only examples of what can be outsourced, but ultimately it depends on an organization’s strengths, timelines, budgets, and needs. Conducting a thorough investigation to determine what should be outsourced can ensure that an organization is streamlined to provide the best service to clients while maximizing internal resources.