IT Support Enhancements: Desktop Sharing
In some business environments, it can take time for an organization to realize the benefits inherent to a technological structure installed, maintained, and monitored as part of an overall managed programs approach to IT support. Desktop sharing is a case in point.
What Is Desktop Sharing?
Desktop sharing allows two or more individuals to use the same computer desktop environment simultaneously. Because the environment is identical, all participants in the project team will have full access to the same set of software applications as well as the same documents and other needed files.
Using Desktop Sharing for Collaboration
Collaboration is a business technique that is likely as old as commercial activity itself. It has been demonstrated through research that three individuals working together can accomplish more in a shorter time than three individuals working alone can. This phenomenon is known as 'synergy'. It results from the fact that people working together can often generate ideas and solutions that directly result from the free flow of ideas produced by the interaction.
Desktop sharing allows collaboration to occur in real time even among participants that are separated by geographic distance. Formerly, this was only possible through technologies like phone conferences. These had an inherent drawback in that even if documents were faxed or snail-mailed in advance so that all team members had them during the conversation, one participant could not see firsthand what another was doing to the documents. Desktop sharing, in contrast, allows one team member to edit a document while others watch and respond to the edits in real time.
Desktop sharing can be implemented through a managed programs approach to IT services.