Businesses and organizations are switching to outsourced IT for a number of different reasons. One of the most significant is that it allows small and medium-sized businesses to greatly reduce the size of their IT departments, if not eliminate them, resulting in greater efficiency and productivity.
Because an IT emergency can occur at any time, many businesses have found themselves in the position of having to staff their IT departments with enough people to get the computer environment up and running quickly in the case of such an event. However, the truth is that emergencies are relatively rare. As a result, most of the time the IT department staffed under this model is heavy with personnel. Managers may be scrambling to find enough work to occupy these individuals during normal times, such as assigning tasks that, while useful, may not be the most efficient use of internal staff.
Workflow spikes present the same problem. When there is a lot for the IT department to do, such as during a system migration, a large staff is beneficial. When IT workflow slows, however, the additional internal staff represents added costs without sufficient benefit to justify them.
Outsourcing IT through a staff augmentation model solves this problem. Since network problems are taken care of by external staff, it become the responsibly of an IT company, not the small business, to work out adequate staffing for all their clients.