A relatively new term in the world of IT solutions is ‘mobile unified communications’, often abbreviated as mobile UC. This refers to systems that combine a number of different modalities for mobile communications and integrates into them ways in which employees can more effectively collaborate and communicate. Mobile UC, however, is not limited merely to interactions between co-workers. Truly powerful and diverse mobile UC systems also help to improve communications with both suppliers and customers as well.
The impetus for improved mobile UC is the fact that in today’s fast-paced business world, more and more workers are spending a significant percentage of their working hours away from the traditional desk-and-computer model. Indeed, industry analysts have estimated that by 2013, more than three-quarters of the workforce in the United States will be mobile in some way, shape, or form. This is good for businesses and employees alike. For businesses, mobile UC can mean higher levels of productivity and for workers it means a better quality of life because research has shown that the sedentary work pattern of sitting at a desk all day long can have negative health consequences.
To make mobile work reach its highest potential, however, employers must be able to reach workers even when they are away from their desks. This is where mobile UC can prove invaluable and without it, as many as three-quarters of business calls can experience delays. With it, this figure sees a steep decline.
IT consulting firms can advise small and medium-sized businesses as to the best way to incorporate mobile UC into existing infrastructure and workflow.