One benefit of a managed program model for IT services is the fact that businesses using this approach to IT services have access to expert advice about improving its systems when needed. In-house IT personnel usually have many diverse responsibilities in small and medium sized businesses, and in many cases, IT personnel actually wear several hats and perform double or even triple job functions. This often leaves them very limited time to see to changes in IT needs. Frequently they do not have time to spare to stay current with developing cyber security needs and legislation emanating from national and state governments.
With the managed program method, however, businesses contract with service providers who work for IT companies which area of expertise truly is helping organizations make the most of their IT resources. A managed programs IT provider is more likely to be able to track how developing government initiatives can provide assistance to private businesses. For example, the Securities and Exchange Commission has issued guidelines to assist companies with reporting electronic incidents that may impact on its operations or finances. Other legislation making its way through Congress on matters involving cyber security includes an information security bill expected to come up for debate early during 2012.
Managed programs personnel naturally keep track of such developments because they hold such importance for the businesses they serve. They also have a thorough understanding of how a business’s internal IT operations function. This means that such personnel are well-positioned to point out when current programs, infrastructure, and procedures are no longer sufficient to meet evolving requirements.