It can be challenging for small and medium-sized businesses to provide in-house IT security, but as recent news has demonstrated, this is one of the most critical areas required for many organizations today. A key solution is the implementation of a managed programs model for IT support. In this model, an outside firm provides personnel who regularly visit an organization's premises to install, maintain, and troubleshoot critical software elements including those that relate to information security.
Critical Security Needs a Managed Programs Model can Address
One of the most important ways in which a managed program approach can benefit the IT infrastructure of a business is for outside staff to take charge of administering virus protection. Every antivirus program, no matter how well engineered it is, can offer inadequate performance if the software itself is not managed properly. This means making sure that antivirus measures are continuously enabled and that malware definitions are regularly updated.
While the software can automate some of these tasks, organizations will be at risk if they do not also have staff checking that the automation is working as intended. Virus protection can be switched off by end-user error or system glitches; a business cannot afford to let it remain disabled for lack of personnel to verify the antivirus system on a regular basis.
Another essential IT support need is to keep firewalls enabled. These require managed programs intervention so that applications that need a route through the firewall can be granted permissions. If end-users are allowed to adjust firewall setting on their own, they may accidentally open pathways that allow malware access to the system.