According to many IT companies, there are more than 35 separate critical tasks that should be performed on a regular basis in order to keep an organization's infrastructure and software in good working condition. Some of these tasks should be accomplished on a daily basis, while others need attention every week or month. One way to fully implement a complex schedule of critical checks and preventative maintenance on systems is to employ a managed program approach. With this approach, IT support personnel will not be distracted by unrelated workflow needs such as producing new marketing materials. Because they are not doing ‘double duty’ as can be the case with in-house IT staff, especially in a small business, these IT support staff can dedicate themselves to keeping systems running smoothly.
Examples of Critical Tasks
Software itself can be set to make sure that files are backed up every day without fail, but relying on software alone for such a critical element of any disaster recovery plan is risky. Managed programs staff can perform checks on backups on a scheduled basis in order to be sure that backup software is functioning as intended. These checks involve scanning backups to be sure they are complete and running sample recovery functions to be sure that the data stored in the backups is indeed recoverable in the event of an IT emergency.
A related critical task that managed programs staff can administer is to create, maintain, and regularly verify an offsite version of critical backups.