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Windows 10: The Free Upgrade That's Worth Your Attention

Posted on Thu, Jul 23, 2015

Those of us in the IT world know that the idea of a software upgrade is typically accompanied by a dollar amount. So if we hear “free” and “upgrade” in the same sentence, we’re going to do our due diligence to find out what the catch is.

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15 Alarming IT Facts About Disaster Recovery

Posted on Wed, Jul 8, 2015

Is your company prepared for when disaster strikes? Whether you are running a company or the IT department, it's imperative that you are prepared for the worst - and ensure your business-critical data and applications are secure at all times. The term "disaster" often makes us think of hurricanes and tornados - events that are life changing. But in reality, computer viruses, transformer malfunction or building collapse are also "disasters" because any of these events could negatively impact business continuity and your company's bottom line.  Check out these alarming stats below to see the impact a disaster can have on a business.

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3 Business Benefits of the Azure Cloud

Posted on Wed, Jul 1, 2015

It’s a name that’s making a lot of headlines in the cloud storage and business worlds: Microsoft Azure. Those who are on the platform (like iCorps) already know and are reaping the benefits. Those who are not already on the platform… well, let’s just assume they haven’t heard much about it.

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4 Reasons to Have an IT Network Technology Assessment

Posted on Wed, Jun 24, 2015

When it comes to your IT network, it is easy to adopt a “if it ain’t broke, don’t fix it” attitude. If your network is performing with limited interruption, then why create headaches that don’t exist, right? That logic might make sense if you were thinking short-term about your business. But in working with hundreds of SMBs across the Northeast, we know that long-term thinking and planning is a must when it comes to creating a symbiotic relationship between technology and business that will ultimately drive your company forward.

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1 Strike, You're Out: Protect Your Data

Posted on Thu, Jun 18, 2015

By now you’ve likely heard about the St. Louis Cardinals Organization being investigated by the FBI for hacking into the Houston Astros internal database, where they allegedly stole scouting reports, player statistics, potential trade targets and other pertinent information that was only meant to be seen by those within the Astros organization. Considering the other violent crimes going on throughout the world today, this may seem to some like a small white collar crime committed by a couple of fantasy baseball geeks trying to gain a competitive edge. However, people are failing to realize that Major League Baseball is a $36 BILLION dollar business, and by hacking into one of its billion dollar organizations, the consequences could be heavy and could quite possibly result in some serious jail time for the perpetrators. It just proves, that if this can happen to the MLB, it can happen to anyone. If you’re looking to avoid cyber-attacks from hackers, competitors or even former employees, start with these simple tips.

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3 Ways Managed Services Agreements Save You Money

Posted on Thu, Jun 11, 2015


Technology provides key support for today’s business operations. But despite expanding reliance on technology, growing IT complexity, mounting IT workloads, and aging hardware and software – tech budgets are not increasing proportionately.

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5 Tips to Avoid Office 365 Deployment Pitfalls

Posted on Wed, Jun 3, 2015

Cloud computing carries a big promise:  the removal of information technology (IT) burdens such as running internal servers and dedicating IT staff to back-end administrative tasks.

The good news is that cloud solutions like Microsoft’s Office 365 can indeed cut IT overhead, provided they are done right. The bad news: if you leap into a cloud solution without addressing vital IT considerations, you could face technology limitations and complexities down the road.

So just what are these potential pitfalls and how can you best take advantage of a solution like Office 365?

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Windows Server 2003 End of Life – Coming July 2015

Posted on Thu, May 28, 2015

Would you drive a car without seatbelts or airbags? Would you board a plane that didn’t run its travelers through a security check?

When it comes to our personal security, we tend to take it pretty seriously, don’t we? 

But when it comes to business data and the security of our business, some companies may get a little too attached to the very systems that could be putting them at risk…  

So, we have a bit of a reality check for businesses still running on Windows Server 2003.

It’s time.

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3 Ways Outsourced IT Helps You Avoid Tech Outages

Posted on Wed, May 20, 2015

An IT Manager once said that: “Technology isn’t merely a means to help us do our jobs faster. It is the means by which most of us do our jobs.”


But, when we cannot summon the technology superpowers that give us the ability to do our jobs, things can go downhill pretty quickly, can’t they?

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Dear IT Managers, IT Companies Are Not About Stealing Your Job

Posted on Thu, May 14, 2015

One of the bad raps often associated with outsourcing is the loss of internal jobs. It’s not uncommon for an IT outsourcing company to experience the same stigma when interacting with IT Managers and Administrators.  

“Oh no, Tech Outsourcing USA is talking to my boss… they must want my job.”


But if they’re a reputable IT Company, and if you’re a competent IT Manager, then just cool those jets for a minute.  

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Skype for Business: This Isn't Your Grandmother's Skype...

Posted on Wed, May 6, 2015

Whether it was connecting with your son or daughter in college or checking in on your grandmother on the West Coast, chances are you’ve had some experience with using Skype. Microsoft is counting on that familiarity now as it rolls out Skype for Business, the next generation of Lync.

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3 Tech-based Actions to Keep Pace with Your Clients

Posted on Thu, Apr 30, 2015

Businesses today face a rapidly changing technology landscape that is driving fresh standards – as well as new customer demands – for how we work, how we communicate, and how we deliver our services and products.

As a result, IT is no longer just about managing performance and reliability. (Tweet this!)

In the world of professional services, your ability to adapt to and adopt technology advancements can either inhibit or springboard the development of your competitive differentiators and opportunities to “step up” service to your customers.

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4 Steps to Take When Your IT Person Quits

Posted on Tue, Apr 21, 2015

There you are… sipping your first cup, responding to your morning emails and all of a sudden, that giant fiery meteor hits your desk.

David’s 2-week resignation notice.

For eight years David has been handling your IT. Data backups, firewalls, email inboxes – haven’t been your concern on a day-to-day basis. Until now.

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Tags: IT Support, IT Staffing

Cloud Adoption for Financial Services is Slow but Sure

Posted on Tue, Apr 14, 2015

Did you know that more people are worried about having their computer or smartphone hacked than they are of getting mugged or their car stolen?

Sixty-two percent of people recently surveyed by Gallup frequently or occasionally worry about having their computer or smartphone hacked and their information being stolen. In comparison, 31% worry about getting mugged and AND only 18% of people were concerned about being murdered.

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Tags: Cloud Computing, IT Finance

Cinnamon buns, client satisfaction and IT support

Posted on Wed, Apr 8, 2015

What do cinnamon buns mean to iCorps?


Fertility Centers of New England, an iCorps client, personally delivered a tray of cinnamon buns to our Boston headquarters on Tuesday morning after receiving some appreciated support from our Network Operations Center. Fertility Centers' phones went down last week and an iCorps engineer worked with the phone company to get the issue resolved.   

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Tags: IT Consulting, IT Support

Construction growth means higher technology demands. Is your IT environment keeping up?

Posted on Tue, Apr 7, 2015

Hammers pounding. Cranes raising. Drills spinning. Saws cutting. Envisioning the process of building and construction typically conjures up sounds and images of power tools and large equipment… not laptops, smartphones and tablets. But the truth is that a significant number of construction employees rely heavily on technology – and use a keyboard and a mobile phone more frequently than they use a hammer or saw.

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What is Cloud Computing? And why should I care?

Posted on Thu, Apr 2, 2015

Some of you may be laughing at us right now. Cloud computing? How 2012 of them. But for those of you still lost in the clouds (we couldn’t resist), you’re probably still not quite sure why you should really care. It seems that technology moves faster than we mere humans can blink. So is “the cloud” just another fad or is this bandwagon really worth jumping?

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Tags: Cloud Computing

Balancing IT Chores and Fires with Long-Term Planning

Posted on Tue, Mar 24, 2015


How Outsourcing Can Empower Your In-house IT Team

We get it. You have executives to answer to, team members to keep happy, and a business to keep up and running. The day-to-day IT demands often make it difficult (maybe even impossible) to prioritize long-term growth and planning. The problem is that… 3, 4, 5 years down the line, you know they’ll be looking at you again for answers - “Why haven’t we innovated? Why is our email slow? WHY are we behind? Why aren't we on the cloud?”

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6 Do's and Don'ts for Choosing Your IT Service Provider

Posted on Fri, Mar 20, 2015

Do’s and Don’ts for Choosing Your IT Service ProviderIT_Consulting_Services_Signs-1

You have many options, many pain points and likely, many questions. The task of finding the right IT service provider or consulting company can be daunting without a roadmap. The following simple checklist of do’s and don’ts can help guide you through the process. 


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IT Outsourcing Choices are Becoming More Strategic

Posted on Tue, Mar 10, 2015

The latest IT outsourcing delivery models, coupled with the sheer number of vendors and IT services offerings, are changing the outsourcing conversation – and the way we work, says Dominic J. Asta, a VP and practice lead for Global Managed Services for KellyOCG.

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